Part Time IT Support

Executive Mandate Specification

We are looking for a friendly, enthusiastic, and knowledgeable part-time IT Support person.

Working closely alongside the IT Manager, they will provide consistent and thorough technology guidance and assistance to the whole office. The vacancy calls for someone competent with a genuine interest in IT and a natural problem-solving ability. Previous customer facing experience is desirable.

Our ideal candidate will be resourceful, positive and well-informed, with a hands-on approach. They will have proven experience of successfully resolving issues and implementing systems. They will be practical, kind, hardworking and will have excellent organisational skills.

Main responsibilities include:

- Providing face-to-face and remote support to staff, diagnosing, and troubleshooting issues on MacOS devices effectively and efficiently
- Supporting hardware maintenance and updates
- Keeping accurate records of hardware and software
- Troubleshooting basic issues with network, printers and other technology
- Recording and logging requests on ticketing system
- Administering and troubleshooting Office 365 applications, including Exchange and Teams
- Ensuring that tasks are prioritised and organised efficiently
- Administration, stock and consumables support
- Setting up equipment for new starters, meetings and presentations
- Supporting management with any other duties that may arise

Exposure to a VOIP telephony platform, network management software, MDMS, JAMF and NAS is not essential, though advantageous. Experience with SME cloud storage solutions, such as Dropbox and ShareFile, will also be beneficial. Additionally, the role will provide some facilities support, coordinating and assisting with general maintenance for the office.

A personal interest in design and the creative industries is welcomed.

The position is office-based, working three days per week (either Monday, Tuesday & Wednesday; or Tuesday, Wednesday & Thursday) at our studio in Bloomsbury, London.

Regrettably, owing to volume of applications it will only be possible to contact successful applicants for interview.

Job Type: Part-time
Part-time hours: 24 per week

Salary: From £26,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship