Operations Officer

Summary:

The Operations officer is responsible for the planning and coordination of resources to match the incoming demand from clients. This position

Responsibilities

• The day to day running and planning of the Transport Department as directed.
• Responding to all requests, incoming and outgoing correspondence by phone, text, e-mail, and letter quickly and efficiently.
• Assisting the Operations Manager in transport planning and coach park dispatching.
• Responding and processing bookings coming from 3rd Party Platforms, using their dashboards as well as Blands Travel internal logs.
• Inform drivers and guides of their daily schedule, in accordance with the procedures in place.
• Updating the operation logs.
• Rostering and allocation of drivers and vehicles.
• Attending training and refresher training as directed by the OM/HR/GM to ensure continued efficiency within the department.

Other duties

As reasonably directed by the OM.

Qualifications and Skills

• Ability to produce high quality internal reports on projects, sales, trends etc.
• PSV license / CPC (Preferable)
• IT literate in MSOffice applications
• Excellent communication skills

Key attitudes and Attributes

• Strong team player
• Patience in dealing with customers and colleagues
• Honesty and integrity
• Flexibility