Junior workshop/IT technician

Executive Mandate Specification

Camb IT Support is seeking to recruit a Junior IT Technician to work as part of a small team at its workshop in Cambridge. This is a varied, office-based role which will see the successful candidate providing assistance to the workshop manager in provisioning hardware and conducting hardware repairs for our corporate clients as well as for retail customers.

This would be an ideal starter role for anyone looking to build a career in the IT industry but some basic computing knowledge is essential.

Role

• Carry out repairs of laptops and desktop computers
• Assist with basic setup of hardware for business clients
• Process customer devices for repair
• Maintain and organise workshop to keep repairs running smoothly
• Answer phone calls and create support request tickets

Working hours are 8:30am to 5:30pm Monday to Friday

Requirements

• Excellent communication and inter-personal skills
• 6 to 12 months of experience in an IT related role
• Ability to work on own initiative and as part of a team
• IT Hardware & Software knowledge
• Ability to work to prioritise workloads independently
• Ability to follow defined procedures
• Able to maintain confidentiality

Desirable skills

• An IT qualification

We are a small company that prides itself on great response times and first-class customer service so it is vital that the candidate has a friendly, can-do manner and can work well under pressure.

We are experiencing strong growth so there is potential for career progression within the company.

Personal qualities

• Good sense of humour
• Articulate, well presented with an excellent telephone manner.
• Organised, with excellent attention to detail
• Desire to learn new skills.
• Candidate should be ready to hit the ground running and be self-motivated.

Salary and Package

- Up to £25k salary, experience dependant

- 28 Days paid Holiday per annum

- Access to Workplace Pension Scheme

- Excellent working conditions and environment

- Formal technical training and 1-2-1 development

Job Type: Full-time

Salary: £17,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• CAMBRIDGE: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CAMBITJIT1222
Expected start date: 02/05/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship