IT Support Analyst - Prestwick

Executive Mandate Specification

Reporting to the IT Manager in a small but very busy IT Team. The primary responsibility will be first line support for desktop and laptop computers.

Your Responsibilities will be:

• New computer (desktop & laptop) builds and redeployment
• Providing first line support for desktop & laptop issues
• Providing first line support for Office 365
• Providing support for MFD’s
• Windows 10 support
• Managing user accounts
• Mobile device management

Requirements:

• Strong working (demonstrable) knowledge of Windows 10, Office 365, Sophos AV, Active Directory
• O level or GCSE A-C standard grades
• Maths
• English
• Science

You must currently hold the right to work in the UK – proof is required for as part of our shortlisting stage

Operating Environment

Monday to Thursday 08:30 – 17:00

Friday’s 08:30 – 14:30

30 minutes is provided for lunch

What We Offer

• 7% employer contribution to pension
• EAP Programme
• 25 days annual leave per annum
• Support for training, to widen your skills and knowledge (bonding may be applicable)

To apply for this role, please click the link and upload the following:

• a copy of your CV
• a copy of your passport

Job Type: Full-time

Schedule:

• Day shift

Ability to commute/relocate:

• PRESTWICK: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship