Technical Support Engineer

Executive Mandate Specification

Are you looking for the next step in your career? Do you want to help us grow our business? Join our team of Technical Support Personnel: you will enjoy a collaborative culture that empowers you to build a career you can be proud of!

Responsibility

The Technical Support Engineer is responsible for a wide range of tasks such as being responsible for Distributor, Dealer and end user support on the full product range and its applications, ensuring that the duties of a Technical Support Engineer, are fulfilled to a high standard and ensuring that you ‘lead by example’.

Leading (Expert Function)

· Providing a complete Engineering and Technical support on our range of milking machinery and Herd management systems

· Providing helpdesk support to our national and international distributor and dealer network on a 24/7/365 rota basis

· Maintaining accurate documentation and reports during and after site visits

· Analyse and Reports operational & functional issues on all Fullwood JOZ products and services

· Carry out commissioning of Conventional and Automated Milking Systems, in accordance with company procedures, throughout the UK and, when required, overseas.

Supporting (Support Function)

· Support R&D on issues resolution and testing of developments.

· Training on all Fullwood JOZ products and services in line with the company policy

· Assist in a supervisory or training role to help with the practical installation of new equipment on site and in a classroom environment.

Personal Traits & Skills

· High Performance attitude & drive; not wanting to be average in terms of personal development and achieving business results. Entrepreneurial attitude

· Equipped with strong and effective communication, interpersonal & listening skills.

· Positive, constructive attitude radiating energy and drive to accomplish goals & targets.

· Energy & focus to achieve - group - results in a professional manner.

· Self-starter; Able to work independently, preferably without supervision, but as part of the team.

· Creative & inquisitive; out of the box thinker

· Consulting & service attitude; a humble, but resolute behaviour

· Intrinsically motivated; eager to learn.

· Analytical; you can think strategically, and you can handle complexity.

· Assertive; not afraid to ask questions and to make mistakes.

· Capable of working with deadlines while ensuring high quality of results delivered.

· Representative, networker, eye for detail, able to make things happen.

· Equipped with strong ability to solve problems.

Background & Experience

Essential

· Electrical knowledge – HNC / Diploma level and certified to work on live equipment.

· Automation experience - PLC / Programming experience (e.g., Siemens)

· Mechanical skills – assembly and basic skills for assembling and fixing equipment.

· Experience within a similar position.

· Independent and solution focused.

· Willingness to travel regularly throughout the U.K and further afield.

· Ability to work independently with effective communication and interpersonal skills.

Desirable

· Experience in the agricultural sector, preferably dairy industry.

· Experience in hydraulics.

· Experienced in a classroom/ online training.

· Experience in Agricultural software programs.

· Knowledge of an additional European language, preferably French speaking.

What We Offer

· A permanent, fulltime position

· 37.5 weekly working hours

o Monday – Wednesday 08:00 to 17:00

o Thursday 08:00 to 16:30

o Friday 08:00 to 12:00

· EAP System

· 25 days holiday + bank holidays

· Long Service Award Scheme

· Salary Sacrifice pension scheme

Job Types: Full-time, Permanent

Salary: £20,467.24-£44,826.17 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Flexitime
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Night shift
• No weekends
• Weekend availability

Ability to commute/relocate:

• ELLESMERE: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in ELLESMERE

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship