Customer Services Officer

Executive Mandate Specification

Job Title:
Customer Services Officer

Salary:
£23,609.99 per annum

Location:
Stafford

Hours:
37 hours per week, permanent

Want to put your customer services skills to better use?

Now’s a great time to join our team as a Customer Services Officer – and start making a positive difference to homes, lives and communities.

We have exciting opportunities for people who’ve already proved their passion for customer service (ideally handling high volumes of calls, but maybe just keeping everyone happy in a busy hospitality or retail setting). Whatever your background, you’ve learned how satisfying it can be to find the right solution to a tricky problem. And you know that customer service is the career for you.

As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support that maintains this trust.

You’ll be handling a wide variety of incoming customer communications via phone, email and social media. We’ll expect you to pay close attention to people’s individual needs and use all your initiative to work with other departments and ensure an effective response.

What we’re looking for

• Good experience of customer contact, preferably in a busy call handling environment.
• Good IT skills, including Word and Excel, with the aptitude to learn more.
• Clear and concise verbal and written communication.
• A problem-solving mindset.
• Ability to handle sensitive enquiries and difficult conversations with diplomacy.

Benefits package:

• Flexibility of hybrid working (after probationary period).
• The option to join our contributory pension scheme
• 25 days’ holiday, increasing with each year of service, up to a maximum of 30 days
• Bank holidays and three concessionary days over the Christmas period
• Flexible working opportunities
• Career progression within a sector-leading business
• A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available
• Access to a dedicated Employee Healthcare Portal
• Eye care vouchers
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Free annual flu vaccinations
• Long service and retirement awards

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group company.

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.
_If you have not received an update within 2 weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
_

Closing date: 17th April 2023 - Interviews will take place throughout the advert.

Job Types: Full-time, Permanent

Salary: £23,609.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stafford: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: REF00731

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship