GP Surgery Receptionist Apprentice

Executive Mandate Specification

EMPLOYER DESCRIPTION
The Grange Practice is a primary care NHS provider based in Ramsgate. We deliver patient care to a population size of over 12,000. The Grange Practice also delivers an ultrasound service from the surgery.

Travel Information: Short walk to Dumpton Station. On a bus route and free parking on Street.

DESCRIPTION OF VACANCY

As a receptionist/customer service administrator you will spend time across different areas of the business, including front and back reception. You will meet and greet patients in a pleasant and professional manner. You will learn about the different functions undertaken by the administration team and develop your skills to be able to complete these tasks.

As a busy GP Practice you will be required to get involved in all aspects of customer service to support our patients and our office team.

Duties will include:

• Provide excellent customer service via e-mail, telephone and internal messaging systems
• Day to day use of Microsoft Office- Outlook, Word, Excel and other business specific IT systems
• Reception duties including face to face meet and greet service to customers
• Provide customers with advice, guidance and support
• Helping with customer issues
• Data input/organising/reporting/scanning
• Working closely with other departments to ensure everything is managed accurately

WAGE
£214.97 per week

HOURS
37 hours per week (paid)

Monday to Friday

Hours to be confirmed with the successful candidate dependent on travel arrangements. Hours will be between 8 - 6 with 1 hour unpaid lunch and a day for study.

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

SKILLS REQUIRED

• Excellent communication and interpersonal skills
• Excellent written and verbal communication
• Problem solving skills
• Microsoft office skills
• Accuracy/Attention to detail

PERSONAL QUALITIES

• Positive attitude with a strong work ethic
• Driven and determined individual
• Punctual
• Enthusiastic
• Well organised
• Excellent attention to detail
• Well-spoken

QUALIFICATIONS REQUIRED
GCSE Level 4 (or Grade C) in English and Maths. Or equivalent qualifications in these subjects.

TRAINING PROVIDED
On the job training with the employer whilst working towards the Apprenticeship Standard – Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Job Type: Apprenticeship

Salary: £214.97 per week

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: KT&A2917

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship