Customer Service Advisor

Executive Mandate Specification

We are looking for a new member of our customer service team to work here at our Head Office.

KRCS sell and maintain Apple’s entire range of products. We need you to join our team and provide assistance to our customers via telephone and on email accessing everything we do. Sometimes you might be helping someone to spec and buy an Apple product, sometimes you might be helping them to understand how to get their broken product repaired. Other times you will be helping customers who are chasing an order they have placed with us, and occasionally customers may have a complaint that needs to be handled.

You’ll be enthusiastic about Apple products with knowledge of Apple’s range of Macs, as well as iPhone, iPad and Apple Watch. You’ll have experience in customer service and be organised and enjoy dealing with any situation through to it’s conclusion.

KRCS have access to Apple’s extensive online training program to continuously improve your knowledge of their products.

The Role:

• 5 days a week based at Lenton Lane

• Answer the telephone and respond to emails from all of our customers

• Help customers to access all our products and services

• Resolve customer situations and escalate where appropriate

Skills Required:

• Experience in customer service via telephone and email

• Knowledge of Apple’s product range
• Be organised and methodical

Job Type: Full-time

Salary: Up to £24,000.00 per year

Benefits:

• Employee discount
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Nottingham, NG7 2NR: reliably commute or plan to relocate before starting work (required)

Application question(s):

• If a customer asks why they should buy a new Mac rather than Windows PC, give me just ONE reason that you might answer with.

Experience:

• Customer Service: 1 year (required)

Language:

• English (required)

Work Location: In person

Application deadline: 08/05/2023
Reference ID: KRCS_CustServ0523
Expected start date: 29/05/2023

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship