Administration Support/Front of House - Fixed term contract

Executive Mandate Specification

Marina Developments Ltd is the UK’s leading Marina operator. Situated in Poole Harbour, Cobbs Quay Marina is an extremely busy and high profile visitor destination and we aim to deliver the highest level of service and experience for our members and customers; demanding the very best from our team every day.

To help us deliver exceptional service we are seeking to recruit an Administration support/front of house to assist with marina operations at Cobbs Quay Marina.

You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience; exceeding expectations on a daily basis. This is a full time, fixed term contract (6 months, April to September) working 8 hours per day, 5 days a week, to include weekend work.

Prime Tasks and Responsibilities:

• Ensure a quality, professional service is provided in all contact with customers.
• To act as receptionist/front of house, sorting and distributing incoming and outgoing mail.
• To meet and greet customers, ensuring the highest standard of customer service at all times.
• To provide support to the Administration team and ensure a strict debt control policy is in operation.
• To provide a concierge service to customers to include taxi, restaurant and visitor berth bookings and to arrange Dock Master trolley assistance when necessary.
• Deliver operational process and systems in accordance with the quality management systems of the MDL way.
• To ensure all legal, HSE and company policies including financial are being adhered to.

The key requirements of this role are:

• An ability to deliver the highest standards of customer service.
• Self motivated and able to work without of supervision.
• Computer literate.
• Enthusiastic and friendly, with a can do attitude.
• Ability to swim.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.

Job Type: Full-time
Contract length: 6 months

Salary: £10.42 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Poole: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 24/03/2023
Reference ID: Administration support/front of house

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship