Customer Service

Executive Mandate Specification

We are looking for an positive, highly motivated professionals with strong customer service skills. The successful candidate will be responsible for handling customer enquiries, including claims and customer service issues. We are looking for candidates with a strong work ethic who are willing to work hard and prioritize achieving goals.

Responsibilities:

• Provide timely, accurate responses to customer enquiries.
• Answer customer questions on the phone, via email, or in person.
• Manage inbound email, phone calls, and in-person customers.
• Gather customer information.
• Handle customer complaints.
• Be polite and professional at all times.
• Demonstrate an ability to conduct proper phone etiquette.
• Meet sales goals.
• Manage time well.
• Take initiative.

Job Types: Full-time, Part-time
Part-time hours: 25-50 per week

Benefits:

• Company events
• Free or subsidised travel
• Referral programme
• Relocation assistance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service (preferred)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship