Receptionist

Executive Mandate Specification

Receptionist

JOB DESCRIPTION

Department: Reception/Logistics

Reports to: Logistics Manager

Responsible for: N/A

Salary: £21,000 per annum

POSITION SUMMARY: You will be a confident individual with previous experience in a receptionist or similar role. You will often be the first point of contact for customers, guests and other visitors, in person, over the phone and via email, providing assistance and answering queries effectively, politely and pleasantly. You’ll support the office with administrative tasks and routing calls and queries to the correct departments.

Key Accountabilities:

· Answering the main phone line, routing calls or taking messages for the office as needed and providing assistance to customers and other callers.

· Greeting visitors, ensuring guests are checked in and out correctly, and providing a pleasant welcome to the office

· Manage customer care emails for the ecommerce business, answering customer queries and passing on relevant queries to the Sales, Marketing and Logistics Departments.

· Booking maintenance contractors for the office and other properties.

· Maintaining/updating the company calendar with people’s whereabouts and events.

· Managing collections and deliveries, including booking transport, managing incoming and outgoing post and dealing with couriers for ecommerce operations and other daily requirements.

· Managing ecommerce orders, ensuring orders are processed and despatched in a timely fashion and updating the systems to record the progress of orders from receipt to despatch.

· Picking and packing stock for ecommerce orders, samples and other stock movements.

· Packing and labelling stock for various special projects.

· Unpacking, checking and shelving of incoming stocks to the stockroom.

· Assisting with company events

· Providing administrative/clerical assistance to the Chairman and other members of staff as needed – e.g. making bookings, coordinating with the IT team, supervising contractors, as needed.

Professional Skills & Experience:

· Experience in a receptionist or customer facing role.

· Excellent verbal and written communication skills, able to respond quickly and correctly to a variety of different people and queries.

· Able to manage own workload, prioritising and re-prioritising tasks to ensure deadlines are met.

· Good IT skills, ideally including Excel and Word.

· Ability to deal with sensitive or confidential information with discretion.

Personal Attributes:

· A professional, positive and pleasant demeanour.

· Ability to work on own initiative.

· A good team player, able to build good relationships with others.

· A proactive approach to work, able to identify processes that can be improved and develop ways to do so along with other members of the team.

· An enthusiastic “can do” attitude and willingness to help provide an exceptional level of customer care.

In return, we offer you:

§ A competitive salary

§ 23 days holiday plus bank holidays

§ Private medical cover after one year’s service

§ Access to our online benefits platform

§ Early finish on Fridays

§ Free luxury tea as a welcome gift

This position is office-based, working 40 hours per week, Monday to Friday.

Job Type: Full-time

Salary: £21,000.00 per year

Benefits:

• Company events

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London, EC1M 4AS: reliably commute or plan to relocate before starting work (required)

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship