Customer Service Advisor -Part Time (Remote)

Executive Mandate Specification

YOU MUST HAVE YOU OWN EQUIPMENT (LAPTOP/HEADSET) TO BE CONSIDERED FOR THIS ROLE.

Job description

Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK, with an intention to expand globally.

At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.

Due to new clients joining us in February, we are looking to further strengthen our team with additional Call Handlers (virtual personal assistants)

As a Call Handler, you will be responsible for answering a volume of calls on behalf of a number of different companies, taking messages and forwarding with urgency and efficiency using our bespoke CRM.

Whilst our core operating hours are Monday to Sunday 8am-8pm, we are currently looking for candidates who are happy to work just evenings and weekends.

Skills and Experience

• A basic knowledge of Microsoft Word and Excel
• Exceptional communication skills with a polite and professional telephone manner
• Excellent customer service skills
• Strong administration skills
• Previous call centre experience dealing with a high volume of calls would be desirable, but not essential.

What you will get in return

• Free eye tests
• Pension
• Monthly fundraising activities
• Lots of opportunities for progression

Job Types: Part-time, Permanent, Weekends, Evenings, Remote

Job Types: Part-time, Permanent
Part-time hours: 37.5 per week

Salary: £9.50-£10.42 per hour

Benefits:

• Company pension
• Referral programme
• Work from home

Schedule:

• Weekend availability

Application question(s):

• Are you able to work evening?
• Are you able to work weekends?
• Do you have your own laptop and headset?

Work Location: Remote

Reference ID: OrcaPTR

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship