Dial-a-Bet Operator

Executive Mandate Specification

We're currently recruiting a 32 hour per week Race Room Associate for our Head Office!

The Job:

- Making a positive impact on every customer transaction, efficiently and effectively

- Problem solving and building excellent relationships over the telephone/ online, and providing a friendly, timely and professional service

- Building real connections, being dedicated to offering the highest customer's service

- Keeping up to date with each days live sporting events

We are here for our customers, during sporting events, so you'll need to be flexible and commit to working a rotating work pattern - Your hours of work will be between 9:00am to 9:30pm Monday to Sunday.

The benefits:

- Full on the job training provided

- Private Health Care

- Permanent health insurance

- Life insurance

- Company uniform

- Employee Assistance Program

- Offer a competitive remuneration package for all staff

- Ongoing training and development

- Optional overtime subject to availability

The organisation:

Toals is a family-run business, established in 1932 in Ballymena. Currently there are 50+ shops across every county in Northern Ireland and we offer a telephone betting service, which is available 7 days a week remotely.

We maintain our relationship with the local community by sponsoring Crusaders FC and the Co. Antrim FA.

Interested in applying? This is what you'll need:

Essential:

- GCSE Maths and English, at grade C or above (or equivalent)

- Previous Customer Care experience OR excellent telephone skills

- Numeracy Skills

Desirable:

- Experience in Microsoft Office packages

- Keen Interest in Sport

- Customer care experience. Must be numerate and have excellent telephone or customer service skills.

Toals Bookmakers reserves the right to enhance the criteria in order to facilitate shortlisting.

Candidates are reminded that a submitted application must clearly identify how they meet the above criteria.

Candidates who have applied in the last 6 months need not apply. Once this time has passed, we will welcome your application.

Position Closes on Tuesday, 30 May 2023

Toals Bookmakers are an equal opportunity Employer:

If you require any special arrangements at any stage of the selection process, or have any queries about your application, please contact our HR team.

Our recruitment team are waiting to meet and welcome you to Toals Bookmakers.

Skills:
Mathematics Customer Service Telephone Skills

Benefits:
Medical Aid / Health Care Annual Bonus / 13th Cheque Paid Holidays Group Life Assurance

Job Type: Full-time

Salary: From £10.90 per hour

Benefits:

• Flexitime
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• 12 hour shift
• 8 hour shift
• Flexitime
• Holidays
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/05/2023
Reference ID: TOA/RR/MAY23

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship