Client Executive

Executive Mandate Specification

Client Executive Job Description

The role in a nutshell:

As a Client Executive you will be responsible for managing client relationships and executing digital strategies across a variety of categories, predominantly through the Amazon platform. Your role will be centred around building long term relationships with our clients, advising and executing marketing strategies based on agreed commercial targets.

A bit about us:

Toucan Ecommerce is an established, trusted, full service Amazon agency, initially launched to support brands on their journey into the ecommerce space. Most brands want to sell their products on Amazon, but they struggle with the technicalities and the strategy. That’s where we come in! We work collaboratively with brands of all sizes, enabling them to launch and sell effectively on Amazon, boosting their sales and delivering valuable results for them.

We are proud to say that we are working with some of the biggest brands in FMCG, grocery, sports nutrition, healthcare and beauty, just to name a few. We handle Amazon revenue in excess of £100M globally, and this is rapidly growing.

You will be working in a close-knit team with a family feel, operating alongside the two founders of the business who have years of experience in the ecommerce and digital marketing industries. Due to the fast-growing nature of the business, we will be relying on you to drive this role. As a fast growing agency, we are eager for an individual to come in with a ‘can-do’ attitude, proactivity and the desire to add value wherever possible.

Key Responsibilities:

The role involves liaising with senior stakeholders, helping to maintain and build positive client relationships whilst delivering success for our clients in their online sales objectives.

You will be:

· Working with clients on their Amazon marketing/sales strategy [Vendor Central and Seller Central]

· Implementing effective product launches on Amazon

· Managing client budgets and running Amazon Advertising campaigns in line with agreed KPIs

· Liaising with Amazon Vendor/Seller Managers

· Reporting on sales, marketing campaigns and account performance

· Supporting brands on their launches into other Amazon territories

· Regularly meeting with clients

· Networking with clients and industry members to gain new leads and opportunities

· A fun and friendly person to have in the office

Skills/Requirements:

· University degree or relevant business experience

· Previous client management experience

· Confident and ambitious candidate that enjoys networking and building strong relationships

· Hardworking, flexible and has a can-do attitude

· Good working knowledge of Microsoft products; Excel, Powerpoint, Word

· Excellent organisational skills and an ability to work in both a team and individually

· High-energy and self motivated

By joining Toucan, you will:

· Get you birthday off every year!

· Have the option of an annual travelcard loan

· Receive comprehensive and ongoing training and development

· Be part of a rapidly growing agency, with the opportunity to shape your role

· Gain an in-depth understanding of ecommerce and the way Amazon operates

· Be part of a successful and dynamic team with a friendly and entrepreneurial culture

· Impact the wider business performance with visible results

· Benefit from our flexible working policy. We offer a mix of home and office working and give everyone the option to work flexibly

· Have access to our brand new office in Westfield shopping centre, complete with panoramic city views, free fruit, shower & bike storage and a wraparound terrace

· Get to attend regular team social events and trips

OUR VALUES

Here at Toucan, we take our company values seriously.

CURIOSITY

· We foster personal development

· We are always learning

· We constantly ask questions

· We want to continuously improve ourselves, the company and our client’s business

AMBITION

· We want to succeed

· We set high targets for ourselves, our team and the company

· We give 100% to everything we do

ENTREPRENEURIAL SPIRIT

· We use our initiative and try to find solutions first

· We figure out new ways of doing things

· We innovate

· We don’t accept the status quo

· We always look to add value

PEOPLE FIRST

· We are authentic – we our ourselves

· We respect other’s time

· We support each other’s lives outside of work

· We treat everyone as an individual and respect their differences

· We get to know the people we work with

· We don’t operate a one size fits all policy

COLLABORATION

· We are one team – we unite to deliver results

· We have a positive attitude – it’s contagious

· We motivate others

· We boost others

OUR EQUAL RIGHTS POLICY

It is our policy not to discriminate against our employees on the basis of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or trade union membership or the fact that they are a part-time worker or a fixed-term employee.

Job Types: Full-time, Permanent, Graduate

Salary: £22,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee mentoring programme
• Flexitime
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (required)

Experience:

• sales (preferred)
• Account management (preferred)

Work Location: Hybrid remote in London

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship