Call Centre Operator Nights

Executive Mandate Specification

ULM Services are now recruiting for customer services representatives at their Head Offices in Stafford. We have several vacancies for night call centre operatives.

ULM Services are a call handling service for commercial tyre breakdowns. We operate a network of over 200 service centres throughout the UK.

The role will see you responding to incoming breakdown calls and emails, accurately entering information onto our bespoke system and deploying jobs to the nearest service centre. Other incoming calls may include liaising with fitters and service centres who may need further assistance when locating a vehicle or driver, or to relay job details to end customers. A high level of accuracy and customer service is required for this role.

Requirements

Good level of IT literacy with the ability to learn new software and systems with ease

Accurate at data entry

Excellent customer service skills

Good admin and organisational skills

Clear communication skills

Motivated and enthusiastic

Problem Solver

Tyre Industry Knowledge (desirable)

Shifts Available

4 on 4 off Night Shift- 7pm to 7am on a rolling four days in the office on followed by four consecutive days off

Immediate Starts Available

Job Type: Full-time

Salary: From £24,501.00 per year

Benefits:

• On-site parking

Schedule:

• 12 hour shift

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship