Customer Assistant Call Handler

Executive Mandate Specification

Your role

As a Full Time Advisor your role is to be a high performing, self-motivated and engaged team member who is really clear on what great in-store performance and customer service looks like. And working as part of a team to deliver store targets. As part of a leading brand we offer a differential customer experience. You can play your part in this by getting to know our customers through having great conversations and understanding their cneeds and what they want so that you can sell the right product and service to them. Making every day better for our customers through personal experiences that count.

Responsibilities

The main responsibilities of the role are:

• Being passionate about the company's products, services and brand and understanding what we offer as a business
• Becoming an expert in all products
• Being aware of your own performance and the team performance and how you can contribute
• Taking ownership for your own development
• Working with your team to take ownership of the store appearance. Taking pride in where you work

Additional Information:
Hours: 8hrs (Saturday paid cash in hand)

Shifts

10am till 7pm - Monday to Friday.

Weekend work is offered as additional overtime.

Salary & Bonus

This role has a basic salary of £19,760.00 per annum

We also offer an uncapped commission scheme which is paid 1 month in arrears.

Average - £300 / £450 pm

Top Earners - £600 / £800 pm

We have recently introduced our ‘Loyalty Pay Scale’ scheme, which will see your annual salary increase every year of your tenure up to £22,000 basic salary per annum.

"If you have worked as a Sales Assistant, Retail Sales Assistant, Sales Advisor, Retail Sales Advisor, Store Assistant, Customer Service Assistant, Sales Assistant, Sales Associate, Salesperson or Customer Service Advisor then this job could be for you!"

Apply now

Job Types: Full-time, Permanent

Pay: From £19,760.00 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Loyalty bonus
• Performance bonus
• Yearly bonus

Work Location: One location

Reference ID: WN//SHEFF

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship