Field Service Engineer - Covering Postcode Area NR

WORKING AT VAILLANT GROUP.
TAKING CARE OF A BETTER CLIMATE.

• Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
• This role will include fault finding on breakdown call outs and system work repairs.
• Deliver Customer Service Excellence at every opportunity.
• Work towards KPI’s and support our Sales Department.
• Follow procedures and processes set by Field Service and support Field Sales Initiatives.
• All activities above will be supported by a well-established team of Operational Support Technicians and training department.

• The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
• Excellent customer service skills.
• A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
• An extremely flexible and adaptable approach is required to ensure our customer’s expectations are exceeded.
• This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
• The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.

• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
• For our employee’s peace of mind, we provide a death in service benefit and the option of subsidised private health care.
• We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
• We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
• We care about the health and wellbeing of our employees and have a Wellbeing programme in place to support them.