Client Representative

Executive Mandate Specification

Our hospital is a privately owned practice which prides itself on providing excellent customer service. Our philosophy is simple: treat our clients' pets as we would our own, practice the best possible medicine, and have a great time while we work. Our team is experienced and very friendly which creates a wonderful work environment. Keeping up a positive work environment is very important to us. Team happiness is a top priority, and we strive to always be better and grow.

*HOURS OF OPERATION: Monday-Friday 8am-6pm, 1st & 3rd Saturdays 9am-2pm*

If you love pets and are a strong supporter of the human-animal bond, work well under pressure, and you have excellent interpersonal skills, please submit a cover letter telling us about yourself and how you can contribute to our team, along with your resume.

POSITION REQUIREMENTS:
-High school diploma or equivalent.
-Excellent phone etiquette.
-Typing skills required.
-Computer knowledge required; comfortable with desktop applications such as Microchip Word and Outlook.

EXPERIENCE REQUIREMENTS:
-Significant experience with basic office functions in a busy office environment.
-Previous exceptional customer service experience, focused on establishing and maintaining client rapport.

PERSONAL REQUIREMENTS:
-Flexible in attitude and work habits.
-Possess a team-oriented mindset
-Exceptional Communication Skills
-Dependable
-Quickly learn the meaning of specific medical terminology used
-Perform basic computer skills, type 30 words per minute.
-Physical Effort: Work requires lifting and carrying records and food/pet products up to 40 lbs.; requires sitting and standing for extended periods of time.
-Working conditions: May be exposed to unpleasant odors, noises and animal feces/urine. May be exposed to bites, scratches and contagious diseases.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 10 hour shift
• Day shift
• Weekend availability

COVID-19 considerations:
Curbside Check-In & Pick Up, Surfaces are Sanitized, Masks are Optional Indoors

Experience:

• Veterinary : 1 year (Preferred)
• Customer Service: 1 year (Required)
• Computer skills: 1 year (Required)
• Medical office: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship