Customer Service Advisor

Executive Mandate Specification

As a Customer Service Advisor for Whiteline you will work within a fantastic team who support and help each other every day, whilst also working independently answering queries and solving problems for customers.

The service you are delivering truly makes a difference to our customers and because of the range of customers we have, no two days are the same. The role reports to the Customer Services Manager and involves day-to-day communication with customers, resolving all issues with the highest level of service.

The person we are looking for:

· The ideal candidate must be a very good communicator and have experience within a customer service environment.

· Excellent communication skills are essential (both written & verbal) and, the ability to work under pressure when dealing with challenging situations.

· Excellent time management, ability to multitask.

· A professional, courteous manner is required to portray a positive impression.

· Patience and a total understanding of the importance of a customer.

· Good computer skills are also essential as much of the work is computer-based.

· A problem solver who can show their initiative.

· Professional and confident telephone manner and the ability to work in a fast-paced environment, this role involves communication with all areas of the business.

Key tasks and responsibilities:

• Work within the Customer Services team
• Schedule site visits
• Answer incoming calls.
• Work on a ‘ticketing’ system
• Uploading accurate information onto database
• Inform customers of delivery times and respond to queries regarding this.
• Take responsibility for SLA’s being met.
• Liaise with other departments to co-ordinate satisfactory solutions for the customer.
• Liaise with customers, providing updates and ensuring queries are dealt with in a timely fashion until resolution.

· Point of contact for all customer product/technical queries

If you want to join an exciting, growing company, please get in touch. Experience in the window industry would be beneficial although not essential. Training will be given to a successful candidate without the relevant product experience, in which case an eagerness to learn is essential.

Salary is dependent on relevant experience in Customer Service as well as within the industry.

Hours: 8:30–17:00 Monday to Thursday, 8:30– 16:00 on a Friday

Ability to commute/relocate:

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,500.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Eastbourne, BN23 6QA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Statutory Executive Benefits & Governance

• Executive Health, Vision & Dental Coverage with Global Provider Options
• Corporate Pension Auto-Enrolment / 401(k) Retirement Plan with Fiduciary Matching
• Annual Discretionary Performance Incentive & Long-Term Equity Participation
• Executive Leave Allotment, Statutory Holidays & Dedicated Health Care Reserves
• US Department of Labor & E-Verify Work Authorization Sponsorship